Terms & Conditions

Effective Date: 22-09-2025

Welcome to Voilavines.com (“Website”). This website is operated by Voila Inc, a registered proprietorship based in Jaipur, Rajasthan, India. By accessing or using our Website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

1. General Information

This Website is owned and operated by Voila Inc, located at:
Voila Inc
G1-200, RIICO Industrial Area,
Bagru Extn., Jaipur, Rajasthan - 303007, India

Throughout the site, the terms “we,” “us,” and “our” refer to Voila Inc, operating under the brand Voilavines. By using our services or purchasing products, you engage in our “Service” and agree to be bound by the terms outlined here.

2. Eligibility

By using this Website, you represent that you are at least the age of majority in your country or region. If you are under the age of 18, you may only use this site under the supervision of a parent or legal guardian.

3. Products & Services

We offer fashion apparel and accessories for global sale. All products are:

  • Designed and manufactured in India

  • Produced in ethical, compliant facilities

  • Made in small batches; availability may vary

We reserve the right to limit quantities, discontinue products, or modify offerings without notice.

4. Pricing & Payments

  • All prices are listed in USD (or your local currency if applicable).

  • Prices exclude import duties, customs fees, and taxes that may apply in your country.

  • We accept international payments via secure payment gateways (Visa, MasterCard, AmEx, PayPal, etc.).

We reserve the right to correct pricing errors at any time and may cancel orders placed at an incorrect price.

5. Shipping & Delivery

  • We ship globally from our warehouse in Jaipur, India.

  • Shipping times vary based on location and carrier; estimated delivery windows will be provided at checkout.

  • Tracking details will be shared once the order is dispatched.

  • We are not liable for delays due to customs clearance, natural events, or courier issues.

Customers are responsible for providing accurate shipping details. We are not responsible for undelivered packages due to incorrect addresses.

6. Duties, Taxes & Import Fees

International customers (outside India) are responsible for any customs duties, VAT, or import taxes applicable in their country.

We recommend checking with your local customs authority for applicable charges before ordering.

7. Returns & Exchanges

We offer returns and exchanges for eligible products.
Conditions:

  • Requests must be made within 7 days of delivery

  • Item must be unused, unwashed, and in original packaging

  • Custom-made or discounted items are non-returnable

To initiate a return, please contact us at voilavines001@gmail.com