Terms & Conditions

Effective Date: 22-09-2025

Welcome to Voilavines.com (“Website”). This website is operated by Voila Inc, a registered proprietorship based in Jaipur, Rajasthan, India. By accessing or using our Website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

1. General Information

This Website is owned and operated by Voila Inc, located at:

Voila Inc
73, Solitaire Industrial Park
Dahami Kalan, Bagru
Rajasthan 303007, India

Throughout the site, the terms “we,” “us,” and “our” refer to Voila Inc, operating under the brand Voilavines. By using our services or purchasing products, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

By using this Website, you represent that you are at least the age of majority in your country or region. If you are under the age of 18, you may only use this Website under the supervision of a parent or legal guardian.

3. Products & Services

We offer fashion apparel and accessories for global sale. All products are:

  • Designed and manufactured in India

  • Produced in ethical, compliant facilities

  • Made in small batches; availability may vary

Due to the handcrafted and small-batch nature of our products, slight variations in color, texture, or finish may occur and are considered part of the product’s unique character.

We reserve the right to limit quantities, discontinue products, or modify offerings without prior notice.

4. Pricing & Payments

  • All prices are listed in USD (or your local currency if applicable).

  • Prices exclude import duties, customs fees, and taxes that may apply in your country.

  • We accept international payments through secure payment gateways (Visa, MasterCard, AmEx, PayPal, etc.).

  • We reserve the right to correct pricing errors at any time and may cancel orders placed at an incorrect price.

5. Manufacturing, Shipping & Delivery

All Voila Vines garments are thoughtfully handcrafted by artisans and produced in limited quantities.

  • Orders typically undergo processing within 2–4 business days.

  • Curated or customised manufacturing may take up to 14 days, depending on design complexity.

  • In some cases, the complete process—including manufacturing and shipping—may take up to 20 days.

  • If your order is completed earlier, it will be dispatched immediately.

We ship globally from our warehouse in Jaipur, India.

  • Shipping timelines vary based on destination and courier service; estimated delivery windows are provided at checkout.

  • Tracking details are shared once the order is dispatched.

  • We are not liable for delays caused by customs clearance, natural events, or courier service disruptions.

  • Customers are responsible for providing accurate shipping details. We are not responsible for undelivered packages due to incorrect or incomplete addresses.

For detailed timelines and shipping terms, please refer to our Shipping Policy.

6. Duties, Taxes & Import Fees

International customers (outside India) are responsible for any customs duties, VAT, or import taxes applicable in their country.

We recommend checking with your local customs authority for applicable charges before placing an order.

7. Returns & Exchanges

We offer returns and exchanges for eligible products, subject to the following conditions:

  • Requests must be made within 7 days of delivery

  • Items must be unused, unwashed, and in original packaging with tags intact

  • Custom-made, altered, or discounted items are non-returnable

To initiate a return or exchange, please contact us at:
📧 voilavines001@gmail.com

For full eligibility criteria and process details, please review our Return & Exchange Policy.

8. Limitation of Liability

Voila Inc shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website, products, or services, including delays beyond our reasonable control.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 voilavines001@gmail.com
📞 +91 99283 85854