Privacy Policy

Effective Date: 22-09-2025

This Privacy Policy describes how Voilavines.com, owned and operated by Voila Inc (referred to as “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit or make a purchase from our website.

We value your privacy and are committed to protecting your personal data in compliance with applicable laws, including India’s data privacy regulations, the EU GDPR, and CCPA (for California residents).

1. What Information We Collect

When you use our site, we may collect the following types of information:

a) Personal Identifiable Information (PII)

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (via secure third-party gateways)

b) Device & Usage Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages visited, time spent, referring websites

c) Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To communicate with you (order updates, support, marketing if opted in)

  • To improve our website’s functionality and customer experience

  • To comply with legal obligations

  • To detect and prevent fraud or abuse

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Payment gateways (e.g. Stripe, PayPal)

  • Shipping & logistics partners (e.g. DHL, FedEx)

  • Marketing platforms (if you opt-in)

  • Compliance authorities when required by law or court order

All third-party service providers are contractually obligated to protect your information.

4. International Transfers

As an Indian-based company serving global customers, your information may be transferred, processed, and stored outside your country. We ensure that such transfers comply with applicable data protection laws and are secured by appropriate safeguards.

5. Data Retention

We retain your information:

  • As long as your account is active or as needed to provide services

  • As required to comply with legal, tax, or regulatory obligations

  • Until you request its deletion (see Your Rights below)

6. Your Rights

Depending on your location, you may have the following rights:

For EU/UK residents (under GDPR):

  • Right to access your personal data

  • Right to rectification or erasure (“right to be forgotten”)

  • Right to restrict or object to processing

  • Right to data portability

  • Right to lodge a complaint with your local data protection authority

For California residents (under CCPA):

  • Right to know what personal data we collect and how we use it

  • Right to request deletion of your personal data

  • Right to opt-out of data selling (we do not sell data)

  • Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at: voilavines001@gmail.com